Team Leader

Job no: 493929
Work type: Full Time, Full Time / Part Time
Location: Townsville, Adelaide
Classification: DHA Level 6

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.  

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. 

To find out more about DHA, please refer to our website or read our latest Annual Report.

About your team

The Service Delivery Group is responsible for providing all housing and customer services to contractors, landlords, ADF members and their families. This includes managing DHA’s housing portfolio, DHA’s housing assets and providing property care services to landlords.

About the role

As a Customer Service Centre Team Leader, you'll lead a high-performing team dedicated to supporting ADF members and their families. Combining strong leadership with a passion for developing people, you'll coach and mentor your team to achieve exceptional service outcomes, drive performance, and foster a positive and collaborative workplace culture.

This is either an Ongoing or Non-ongoing Engagement for a period of up to 12 months with possibility of extension or permanency.

Benefits of working at DHA

At DHA, we believe our people are our greatest asset. When you join us, you'll enjoy a range of benefits designed to support your wellbeing, development and work-life balance, including:

• 15.4% employer superannuation contributions to help you build your financial future.
• Generous leave provisions, including 20 days annual leave and 18 days personal leave each year.
• Flexible working arrangements that support a healthy balance between work and life.
• A supportive and inclusive workplace culture where diversity is valued and you can bring your whole self to work.
• Opportunities to expand your skills, knowledge and experience while contributing to meaningful outcomes for Defence members and their families.
• Career development and progression opportunities across a national organisation.
• Access to a confidential Employee Assistance Program (EAP) for you and your immediate family when you need additional support.
• ADF Partner Employment Conditions, providing additional flexibility and support when relocating due to a Defence posting.

For information on DHA’s Employee Value Proposition, visit our website.

How to apply 

To apply, click the Apply Now button below with your current resume and a 500-word pitch, addressing the requirements of the role.

For more information about the role, click View Candidate Information Pack button below.  

Applications close: 11:55pm AEST 05 August 2026.

Any questions? Please contact Angela Richardson - Contact Centre Performance & Engagement Lead

07 4726 1840 / angela.richardson@dha.gov.au

Order of Merit

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility 

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

View Candidate Pack