As the Compliance and Insurance Officer, you will support the Assistant Director to manage DHA’s compliance with legislative, regulatory and other obligations and you will be the first point of contact for insurance in DHA.

As a Change Manager you will partner with business stakeholders to support change initiatives across the organisation, implementing an enterprise approach to managing the people side of change.

As a Change Management Officer you will be primarily focused on expanding DHA’s change management capability, providing change management advice across the organisation.

As a Contact Centre Consultant, you will work under general supervision and be responsible for the administration of complex entitlements for Defence members, coordination of tenancy services and management of lessor enquiries within articulated key performance expectations. In the course of your duties, you will communicate with a range of internal and external stakeholders to provide comprehensive advice, support and resolution of issues.

The contact centre provides a variety of channels for Defence members to engage with DHA including, telephony, email and online services. Planned improvements to the contact centre infrastructure will ensure a stronger focus on self-service options for Defence members in the future. The Contact Centre Support team, located in Adelaide.

DHAs Contact Centres receive enquiries via a range of channels from the Defence community, Australian Defence Force members, contractors and landlords. DHA Contact Centres provide customer and property care services including policy advice and guidance, administration of entitlements, relocation assistance, property maintenance and base accommodation services.

The Property Services Team is responsible for providing operational support to the Sales and Leasing programs. These programs include both DHA owned and Landlord owned properties.

As the Compliance and Insurance Officer, you will support the Assistant Director to manage DHA’s compliance with legislative, regulatory and other obligations and you will be the first point of contact for insurance in DHA.

As a Change Manager you will partner with business stakeholders to support change initiatives across the organisation, implementing an enterprise approach to managing the people side of change.

As a Change Management Officer you will be primarily focused on expanding DHA’s change management capability, providing change management advice across the organisation.

As a Contact Centre Consultant, you will work under general supervision and be responsible for the administration of complex entitlements for Defence members, coordination of tenancy services and management of lessor enquiries within articulated key performance expectations. In the course of your duties, you will communicate with a range of internal and external stakeholders to provide comprehensive advice, support and resolution of issues.

The contact centre provides a variety of channels for Defence members to engage with DHA including, telephony, email and online services. Planned improvements to the contact centre infrastructure will ensure a stronger focus on self-service options for Defence members in the future. The Contact Centre Support team, located in Adelaide.

DHAs Contact Centres receive enquiries via a range of channels from the Defence community, Australian Defence Force members, contractors and landlords. DHA Contact Centres provide customer and property care services including policy advice and guidance, administration of entitlements, relocation assistance, property maintenance and base accommodation services.

The Property Services Team is responsible for providing operational support to the Sales and Leasing programs. These programs include both DHA owned and Landlord owned properties.