Customer Service Centre Consultants & Complex Task Consultants

Job no: 493845
Work type: Full Time, Full Time / Part Time
Location: Townsville, Adelaide
Classification: DHA Level 4

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.  

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. 

To find out more about DHA, please refer to our website or read our latest Annual Report.

About your team

The Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services.

DHA’s customer service centres provide a range of services to Defence members, investors and third parties including the establishment of entitlements, property care and lease advice. The customer service centres operate on an omnichannel platform and are governed by the parameters outlined in DHA’s Services Agreement.

About the role

To be successful in this role, you will have a strong customer service focus and the ability to develop a practical and procedural understanding of DHA’s core business including our primary customer, Defence. You will support the customer service centre’s strategies for providing housing and related services, as well as building and maintaining positive relationships within and outside of the customer service centre.

Note:  All successful applicants are required to be eligible to complete a Baseline Vetting security clearance for consideration of the Australian Government Security Vetting Agency (AGSVA) 

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance and flexible working options
• A positive workplace culture where you can bring your whole self to work
• Opportunities to broaden your industry knowledge and experience
• Career progression and opportunities
• A dedicated Employee Assistance Program for you and your family to access in times of need
• ADF partner employment conditions when posting to a new location

For information on DHA’s Employee Value Proposition, visit our website.

How to apply 

To apply, click the Apply Now button below with your current resume and a 300-word pitch, addressing the requirements of the role.

For more information about the role, click View Candidate Information Pack button below.  

Applications close: 11:55pm AEST 24 March 2026. Any questions?

Please contact Katherine Rush - Director of Service Operations – Customer Service Centres

T: 08 8245 7881 E: katherine.rush@dha.gov.au    

Order of Merit

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility 

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

View Candidate Pack