Senior Property Manager

Job no: 493784
Work type: Full Time, Full Time / Part Time
Location: Melbourne
Classification: DHA Level 5

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.  

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. 

To find out more about DHA, please refer to our website or read our latest Annual Report.

About your team

The Service Delivery Group manages the housing portfolio for DHA, including housing allocations and administration, asset and tenancy management, heritage and upgrade projects, construction, and development activities. Within this Group, the Service Operations team is responsible for contributing to property management services, including inspections and maintenance, and housing benefits for ADF members and their families.

The Service Operations team deliver on DHA’s core services in tenancy, landlord and property management and are responsible for supporting DHA to meet its strategic outcomes.

About the role

Join our dynamic team as a Senior Property Manager, overseeing a diverse portfolio of service residences. We ensure properties meet contractual obligations and DHA standards, managing occupant and landlord interactions, maintenance, and property-related matters.

Senior Property Managers conduct inspections, identify occupant liabilities, and prepare properties for new occupants. They arrange and oversee maintenance within budget, raise work orders, monitor progress, and authorize payments. Efficiently managing DHA systems ensures properties are ready for occupancy on time, meeting key performance indicators (KPIs).

Our team handles internal and external customer enquiries, providing proactive advice and solutions. As the first point of contact for escalated matters, their expertise is invaluable. They also contribute to the development, coaching, and training of team members.

If you are a proactive problem-solver with excellent communication skills and a passion for property management, join us and make a difference in the lives of our residents and landlords.

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance and flexible working options
• A positive workplace culture where you can bring your whole self to work
• Opportunities to broaden your industry knowledge and experience
• Career progression and opportunities
• ADF partner employment conditions when posting to a new location

For information on DHA’s Employee Value Proposition, visit our website.

Note:  All successful applicants are required to hold a valid Driver Licence and be eligible to complete a Baseline Vetting security clearance for consideration of the Australian Government Security Vetting Agency (AGSVA)

How to apply 

To apply, click the Apply Now button below with your current resume and a 500-word pitch, addressing the requirements of the role.

For more information about the role, click View Candidate Information Pack button below.  

Applications close: 11:55pm AEST 04 December 2025.

Any questions? Please contact Mel Samra – Regional Operations Manager

Melissa.SAMRA@dha.gov.au / 0403 708 365

Order of Merit

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility 

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility 

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

View Candidate Pack