Research Services Manager

Job no: 493626
Work type: Full Time
Location: Head Office, Canberra
Classification: Executive Level 1

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.  

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. 

To find out more about DHA, please refer to DHA.gov.au or read our latest Annual Report.

About your team

The Chief Financial Officer’s Group, led by the Chief Financial Officer, oversees fiscal management services throughout the organisation. The Research Services team is tasked with designing, administering, and analysing member satisfaction surveys. These surveys serve as the primary source of information regarding the satisfaction levels of members and their families with DHA’s housing products and related services.

About the role

As a research manager, you will lead key research and analysis projects, applying your expertise to deliver insights that support evidence-based decision-making within DHA. You will be responsible for designing, managing, and delivering research initiatives, including survey design, data preparation, input to focus groups, and analysis.

You will guide the team in building capabilities across data governance, business intelligence, and research methodologies, while ensuring adherence to APS values, public service professionalism and ethical expectations, and data management standards.

Your work will directly support DHA’s purpose of providing adequate and suitable housing for, and housing-related services to, members of the Defence Force and their families, which contribute to Defence retention, wellbeing, and operational goals.

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance and flexible working options
• A positive workplace culture where you can bring your whole self to work
• Opportunities to broaden your industry knowledge and experience
• Career progression and opportunities
• ADF partner employment conditions when posting to a new location

For information on DHA’s Employee Value Proposition, visit our website.

How to apply

To apply, click the Apply Now button below with your current resume and a 500-word pitch, addressing the requirements of the role.

For more information about the role, click View Candidate Information Pack button below.

Applications close: 11:55pm AEST Thursday, 26 June 2025. Any questions? Please contact Samual Robinson, Director Planning & Engagement T: 0403 547 445 E:  Samuel.robinson@dha.gov.au  

Order of Merit
A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

View Candidate Pack