Business Analyst

Job no: 493618
Work type: Full Time
Location: Head Office, Canberra
Classification: DHA Level 6

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.  

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. 

To find out more about DHA, please refer to our DHA.gov.au or read our latest Annual Report.

About your team

This role reports to the Technology Business Partner within the Business Solutions and Technology (BS&T) business unit. BS&T are responsible for all software related business analysis, business solutions, software development, telephony, IT services, infrastructure and cyber. We deliver business as usual activities and innovation driven initiatives that provide efficiencies to the broader organisation. BS&T supports project management, business contract fulfilment, staff development, productivity increases and enhanced customer service.

About the role

Reporting to the Technology Business Partner, and in line with DHA strategic objectives, the Business Analyst has the following key responsibilities:

• Acquire and apply detailed knowledge of DHA’s business capabilities and familiarity with DHA’s Enterprise Applications to commence work quickly and effectively
• Facilitate workshops and interviews with a variety of stakeholders to commence elicitation of requirements and validate your understanding of current state processes
• Complete and document analysis of current state processes including personas, process mapping, pain point elicitation and identification of potential process reengineering opportunities
• Analyse, interpret and compose business rules and requirements into acceptance criteria within user stories
• Facilitate collaborative solution design workshops within a multi-disciplinary team so that subject matter experts, developers and testers can contribute to the outcome
• Document the agreed design into functional specifications and other technical documents while offering specialist advice to improve implementation and business process improvement. Ensure that the solution addresses the business requirements captured in the acceptance criteria.
• Support the creation of basic testing criteria for the documented solution, including investigation and resolution of system problems early in the development process.
• Contribute to Enterprise Change Management (ECM) activities by completing showcases and creating content that enables user adoption of system changes.
• Actively contribute to the development of the Business Analysis role within DHA by participating in BA meetings and providing insights related to ways of working, templates that are utilised and lessons learned from previous analysis activities.

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance and flexible rostering options
• A positive workplace culture where you can bring your whole self to work
• Opportunities to broaden your industry knowledge and experience
• Career progression and opportunities
• ADF partner employment conditions when posting to a new location

For information on DHA’s Employee Value Proposition, visit our website.

How to apply 

To apply, click the Apply Now button below with your current resume and a 500-word pitch, addressing the requirements of the role.

For more information about the role, click View Position Description button below.

Any questions? Please contact Kirsten Ricetti, Technology Group Business Manager T: 02 6268 3766 E: kirsten.ricetti@dha.gov.au

Order of Merit

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

Applications close

11:55pm AEST Tuesday 29 April 2025

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