Applications Support Team Lead

Job no: 493601
Work type: Full Time
Location: Head Office, Canberra
Classification: DHA Level 6

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.  

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. 

To find out more about DHA, please refer to our DHA.gov.au or read our latest Annual Report.

About the role

The Applications Support Team Lead (DHA6) within the Business Solutions & Technology (BS&T) group is responsible for overseeing Level 2 application support for a diverse portfolio of systems. The role is a dynamic and hands on leadership role where you will balance technical problem solving with mentoring a small team to deliver timely, high-quality resolutions.

Skills you need to succeed in the role:

• Demonstrated team management experience, with a strong focus on customer service and continuous improvement
• Systems analysis experience, with the ability to perform root cause analysis, document findings and contribute to problem resolution
• Process improvement skills, including experience developing policies, procedures or guidelines
• Business analysis acumen
• ITSM understanding and expertise
• Application knowledge, familiarity with supporting cloud based platforms in a hybrid IT environment
• Strong stakeholder engagement
• Technical proficiency, practical experience writing SQL queries and creating small automation scripts

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance
• Positive workplace culture where you can bring your whole self to work
• Opportunities for growth and development
• Career progression and opportunities
• A dedicated Employee Assistance Program for you and your family to access in times of need
• ADF partner employment conditions when posting to a new location

For more detail on what we offer, visit the DHA website and refer to the DHA Enterprise Agreement 2024-27. Information on DHA’s Employee Value Proposition can be accessed from our website.

How to apply

To apply, click the Apply Now button below with your current resume and a 500-word one page pitch, addressing the requirements of the role.

For more information about the role, click the Candidate Information Pack button below. 

Any questions? Please contact Kirsten Ricetti, Technology Group Business Manager T: (02) 6268 3766 E: kirsten.ricetti@dha.gov.au

Order of Merit

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

Applications close: 11:55pm AEST Sunday 13 April 2025

View Candidate Pack