Technical Lead

Job no: 493297
Work type: Full Time
Location: Head Office, Canberra
Classification: DHA Level 6

Are you an experienced applications/systems analysis leader interested in heading up the Applications Support team? Do you have a passion for troubleshooting, experience in applications or systems analysis and leading a team, download the position description and apply today!

Title: Technical Lead

Level: DHA Level 6

Location: Canberra

Salary range: $93,834- $107,874 per annum plus 15.4% superannuation

About us

Defence Housing Australia (DHA) is a Nationally Recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia’s largest national housing portfolios of about 17,000 properties and has an opportunity for an experienced Project Manager to join the team.

About the role

The IT Client Services team is responsible for supporting bespoke, hybrid and cloud platforms, with new and enhanced capabilities being delivered through the Technology Refresh Program.

About your team

This position reports to the IT Client Services Manager within the Infrastructure Operations team. The Infrastructure Operations team sits as part of the Business Solutions and Technology Group. The IT Client Services team is responsible for the delivery of IT support services to DHA staff for hardware and software issues and requests.

Skills you need to succeed in this role:

Our ideal candidate will have:

• Experience in delivering positive outcomes, providing technical leadership and contributing to, and maintaining a customer service culture and the coaching of team members and their professional development.
• A strong understanding of ITSM processes and procedures and contribute to their continuous improvement.
• The ability to understand and analyse systems issues in order to facilitate and undertake root cause analysis, document outcomes and contribute to Problem Management.
• The ability to effectively assist with the prioritisation of permanent solutions based on documented root cause findings, and development of analysis documentation as part of the Perm Fix Multi-disciplinary Team (MDT).
• Proven ability to work with key IT and business stakeholders to manage and prioritise existing issues so as to determine appropriate work outputs and priorities in a business as usual and project context.
• Proven experience and history in business analysis techniques to record problems and document implementation needs within DHA’s existing development framework.
• The ability to evaluate existing processes and procedures and contribute to continuous improvement through the development of policies, procedures and guidelines.
• Well-developed oral and written communication skills, analytical and conceptual skills including demonstrated experience in managing and resolving issues in a technical environment.

For further information regarding this role please refer to the Position Description within Defence Housing Australia's online careers site.

Order of Merit
Any merit pools established from this merit-based process will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

How to apply

To apply, please click the Apply Now bubble below. Additionally, to view the position description for this opportunity please see the View Position Description bubble below.  

*A 500-word one page pitch is required to apply for this role.

Any questions? Please contact Pete Williams, IT Client Services Manager on T 02 6217 8543 E pete.williams@dha.gov.au

RecruitAbility
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Inclusion and Diversity
DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

Applications close

AEST 11:55pm Friday 10 May 2024

View Position Description