Contact Centre Consultant temporary employment register 2024-25

Job no: 493417
Work type: Casual
Location: Hunter Valley, Townsville, Adelaide

Classification: DHA Level 3
Location: Adelaide, Townsville and Newcastle

Are you looking for an exciting opportunity in a rewarding customer-facing role?

Do you want to kick start your career in the Australian Public Service working for a values-based organisation? Do you thrive on making a difference in the lives of others?

Defence Housing Australia (DHA) invites you to register your interest in non-ongoing employment opportunities in the Contact Centre team that may arise, across a broad range of classifications, business areas and locations across Australia.

Opportunity Type:
From this register, applicants may be offered a non-ongoing role (Full-time, Part-time) and casual.

Please note, this register is an expression of interest only. Registering your interest does not guarantee an offer of employment will be made.

About the role
As a Contact Centre Consultant at DHA, you will be responsible for the administration of complex entitlements for Defence members, coordination of tenancy services and management of lessor enquiries within articulated key performance expectations. In the course of your duties, you will communicate with a range of internal and external stakeholders to provide comprehensive advice, support and resolution of issues. These positions play a critical role in DHA supporting Defence and their members and are an integral part of our operations.

Skills you need to succeed in the role:

• Experience providing exceptional customer service and delivering results
• Outstanding communication skills, with the ability to provide information and advice to a range of stakeholders in a timely manner
• Proven track record planning own work goals and priorities that align with team outcomes to achieve key performance indicators (KPIs) targets
• Demonstrated organisational skills, sound judgment and attention to detail
• Have abilities to adapt to change in the workplace and work collaboratively as a team member.

**Please note, these roles are to be filled as non-ongoing only in a full time/part time for varying contract lengths up to 18 months.

Alternatively, these roles may be offered as non-ongoing casual employment with 25% loading in lieu of paid leave. These positions involve shift work on a rotational roster, as DHA’s Contact Centre operates 24/7.

For further information and to view the position description for this opportunity please view the View Candidate Pack.

Benefits for working at DHA include:

• 15.4% superannuation
• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance and flexible options
• A positive workplace culture where you can bring your whole self to work
• Opportunities to broaden your industry knowledge and experience
• Career progression and opportunities
• ADF partner employment conditions when posting to a new location

For more detail on what we offer, visit the DHA website and refer to the DHA Enterprise Agreement 2024-27.

Eligibility

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).

The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance.

How to apply

Submit your application addressing the above skills (max 200 words), a brief resume and contact details of 2 referees by clicking on the Apply Now bubble below.

Any questions? Contact HumanResources@dha.gov.au

This register will close 11.55pm AEST Monday, 30 June 2025