Director of Service Operations ACT/Riv/Vic

Job no: 493443
Work type: Full Time
Location: Head Office, Canberra
Classification: Executive Level 2

About us

Defence Housing Australia (DHA) is a Nationally Recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia’s largest national housing portfolios of about 18,500 properties and has an opportunity for an experienced Director of Service Operations to join the team.

About your team

The Service Delivery Group is responsible for meeting DHA’s delivery objectives for high quality housing services, including, maintenance services, administration of entitlements, stock management, housing allocation and living-in accommodation booking services. The Service Operations team is part of the Service Delivery Group who deliver DHA’s core services in tenancy, landlord and property management.

About the role

In this role, you will be a strategic leader of Service Operations to achieve strong operational performance outcomes for the region. You will be accountable for operational and financial performance targets, effective workforce planning, asset management and ensuring contractual requirements are met.

You will lead a geographically dispersed team to ensure business outcomes are achieved in accordance with corporate objectives. Through effective coaching and performance management, you will empower your team to deliver high quality customer service outcomes to all stakeholders. You will provide clear oversight and direction to build a high performing and engaged team. You will be relied on to develop strong and honest relationships with high profile stakeholders, built on an ethical foundation.

This role will require regular travel between regions.

The role is responsible for:

• Management of property and tenancy services in ACT, Riverina, Victoria and Tasmania.
• Collaborative and transparent leadership to build a team to achieve outcomes, innovate business processes and build workforce capability.
• Managing key relationships and engagement with a broad range of stakeholders, including senior ADF representatives, the Service Chiefs and the Chief of Defence Force (CDF) in Canberra.
• Guidance, direction and implementation of business improvement initiatives in support of DHA’s strategic objectives.
• Identification and remediation of operational risk through effective assurance activities and executive reporting.
• Commercial financial and contract management including budget development, reporting, monitoring of expenditure and achievement of financial targets

For information on DHA’s Employee Value Proposition, visit our website.

How to apply

To apply, click the Apply Now button below with your current resume and a 500-word pitch, addressing the requirements of the role.

For more information about the role, click View Position Description button below.

Any questions? Please contact Meagan Jaunutis, National Service Operations Manager T: (08) 8245 7807 E: Meagan.jauntis@dha.gov.au

Order of Merit

A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

Applications close

AEDT 11.55pm Friday, 15 November 2024

View Position Description